Shipping & Returns
Johny Todd Ltd. is a Royal Mail Business Account user.
Orders are shipped Mon - Fri (GMT) and not on public UK holidays. Saturday shipping can be requested, but will be subject to additional fees. Please allow a leadtime of 1-2 working days for orders to be made (most small items) and approx 5-7 working days for bags, satchels, aprons and other large items.
At times when we experience a very high volume of orders (October to January), shipments may become delayed by a few days. Please order in good time and allow additional days in transit for delivery. If there will be a known significant delay in shipment of your order, we will contact you via email or telephone to discuss the options.
Shipping charges for your order are calculated by weight and displayed in the cart, at checkout and on receipts.
If you have provided an email address or telephone number you should receive confirmation once your order has shipped containing any relevant tracking details.
The tracking number will normally be active by 8pm on the day of shipping, or before.
We offer the following domestic services within the UK
Royal Mail 24 & 48 Standard (tracked) - normally 1-3 day fulfillment from point of dispatch
1st and 2nd Class Signed For (tracked & signed) - normally 1-3 day fulfillment from point of dispatch
Tracked 24 - (specifically and only for items over 2kg)- normally 1-3 day fulfillment from point of dispatch
Special Delivery by 1pm next day (tracked, signed & guaranteed) This is what we HIGHLY RECOMMEND for SWIFT delivery. - should be 1 day fulfillment (Guaranteed overnight delivery from the point of dispatch is only available when Royal Mail Special Delivery has been selected. Only applicable for addresses within the U.K. If you require a faster service please contact us specifically.
NB: we are not able to operate a next day delivery turnaround service for any orders as everything we make is made to order and will have a minimum leadtime of approx 2 working days. Please factor this time into any orders you place.
We offer the following International shipping services from the U.K.
International Tracked & Signed
Customs, Duties and Taxes: Johny Todd Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import tariffs, taxes, etc.).
Returns
Our return and refund policy is based on the information from https://www.gov.uk/accepting-returns-and-giving-refunds website
The policy covers ALL sales made with Johny Todd Ltd., including sales on www.johnytodd.com, www.toddwatch.com, eBay & Amazon.
Returns and refunds: sales in a retail setting, such as an exhibition, a craft fair, in a ‘pop-up-shop’ or directly from our premises.
When buying directly from us you will have had the opportunity to inspect the product prior to buying it.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Our policy:
In addition to your legal rights, we also allow you to return non-customised and/or unpersonalised goods if you simply change your mind.
This does not apply to items which are specifically made-to-order, commissioned, that are personalised, that are reduced in a sale or are reduced in price because of a known fault or defect.
If you have made a purchase in a retail setting, such as an exhibition, a craft fair, in a ‘pop-up-shop’ or directly from our premises we accept returns of these unused goods to us with the original receipt within 14 days* and we will offer you an exchange or a credit note.
*This is the date when the transaction took place and the goods exchanged hands and normally the date when any money or card payment was processed too.
Customers are responsible for paying for their own shipping costs when returning an item on which you have changed your mind. If the return is for a replacement, then any new items are subject to normal shipping fees, current at the time.
Once Johny Todd Ltd. receives the goods back, we will inspect it and notify you that we have received the returned item.
We will immediately notify you on the status of your refund after inspecting the item. Refunds are processed within 14 days. Any transaction fees that Johny Todd Ltd. has incurred in the original sale or the refund process may be deducted from your refund, except where goods are faulty.
We do not accept returns for items that have been damaged while in the customers possession, or for items which have been used. All items returned will need to be in perfect condition, in original packaging (if applicable) and totally unused.
We do not offer a refund or accept returns if the customer knew at the point of sale that the item was faulty or reduced in price because of a known fault or defect.
We do not offer refunds on made-to-order, commissioned or personalised items unless faulty, and after 30 days from the point-of-sale we will only offer to repair a faulty item, remake a item which is irrevocably faulty, or provide a credit note.
Faults with our products are almost non-existent, but do sometimes occur. In these cases we will generally err on the the side of generosity, but Johny Todd Ltd. have sole discretion to assess all claims for faulty items up to, and inclusive of, the standard 12 month warranty period.
Beyond 6 months from the point-of-sale:
Your item is still under warranty, but we assume the product is being fully used and most repairs or modifications will generally be charged at our normal rate.
Beyond 12 months from the point-of-sale:
The product is released from the standard 12 month warranty period and any repairs or modifications are subject to relevant current prices.
Returns and refunds: covering sales directly from Johny Todd Ltd on-line, or having been purchased from Johny Todd Ltd via a 3rd party selling site such as eBay or Amazon.
When buying from us online you will have had the opportunity to look at our products from photographic references prior to making a purchase.
In addition to the Returns and Refunds Policy for 'Sales in a retail setting, such as an exhibition, a craft fair, in a ‘pop-up-shop’ or directly from our premises', the clauses below are relevant to online sales.
Our policy:
In addition to your legal rights, we also allow the return goods if you simply change your mind.
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online.
You have the right to cancel the purchase of goods without having to give a reason within 14 working days.
You DO NOT have any right to cancel a purchase of goods made to your specifications, that are highly customised or that are clearly personalised.
NB: most items on The Site will fall into this category, but Johny Todd Ltd. has a generous and sensible approach to finding a reasonable solution of return or exchange for wholly unpersonalised items.
Products that are personalised or made to your specifications are classified as ‘Non-returnable goods’.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible after you have notified Johny Todd Ltd. of your intent to return.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to return any goods, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation providing the goods have been returned.
Please return the unused goods to us with the original till receipt within 14 days** and we will offer either an exchange, a refund or a credit note.
**Johny Todd Ltd. will generally give a ‘grace’ period and use the date when you receive the item, not when the transaction took place or when payment was processed, as the count of 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are at your own expense.
We do not offer refunds on made-to-order, commissioned or personalised items unless faulty.
Faults with our products are almost non-existent, but do sometimes occur. In these cases we will generally err on the the side of generosity, but Johny Todd Ltd. have sole discretion to assess all claims for faulty items up to, and inclusive of, the standard 12 month warranty period.
All returns should be sent to: Johny Todd Ltd., Woodings Yard Studios, 3 Woodings Yard, Bailey Street, Stafford, ST17 4BG. UK